What's my communication style at work?

Consider each of the following questions separately and select the answer that corresponds to the description that most fits you. If you have trouble selecting only one answer, ask yourself which response would be the most natural or likely for you to take.

There are no right answers to these questions so base your response on how you are today, not how you think you should be or would like to be in the future.

Created by: Jane Pettigrew

When talking to another person…
- I maintain eye contact the whole time.
- I alternate between looking at the person and looking down.
- I look around the room a good deal of the time.
- I try to maintain eye contact but look away from time to time.
If I have an important decision to make...
- I think it through completely before deciding.
- I go with my gut instincts.
- I consider the impact it will have on other people before deciding.
- I run it by someone whose opinion I respect before deciding.
My home/office or work area mostly has...
- Family photos and sentimental items displayed.
- Inspirational posters, awards, and art displayed.
- Projects and to-do lists displayed (hanging on the fridge at home).
- Calendars displayed (hanging on the fridge at home).
If I am having a conflict with another person...
- I try to help the situation along by focusing on the positive.
- I stay calm and try to understand the cause of the conflict.
- I try to avoid discussing the issue causing the conflict.
- I confront it right away so that it can get resolved as soon as possible.
When I talk on the phone...
- I keep the conversation focused on the purpose of the call.
- I will spend a few minutes chatting before getting to the reason for the call.
- I am in no hurry to get off the phone and don't mind chatting about personal things, the weather, and so on.
- I try to keep the conversation as brief as possible.
If another person is upset...
- I ask if I can do anything to help.
- I leave them alone because I don't want to intrude on their privacy.
- I try to cheer them up and help them to see the bright side.
- I feel uncomfortable and hope they get over it soon.
When I attend group meetings...
- I sit back and think about what is being said before offering my opinion.
- I put all my cards on the table so my opinion is well known.
- I express my opinion enthusiastically but listen to other's ideas as well.
- I try to support the ideas of the other people in the meeting.
When I speak in front of a group...
- I am entertaining and often humourous.
- I am clear and concise
- I speak relatively quietly.
- I am direct, specific, and sometimes loud.
When someone is explaining a problem to me...
- I try to understand and empathise with how they are feeling.
- I look for the specific facts pertaining to the situation.
- I listen carefully for the main issue so that I can find a solution.
- I use my body language and tone of voice to show them that I understand.
When I attend training programs or presentations...
- I get bored if the person moves too slowly.
- I try to be supportive of the speaker, knowing how hard the job is.
- I want them to be entertaining as well as informative.
- I look for the logic behind what the speaker is saying.
When I want to get my point across to the other people...
- I listen to their point of view first and then express my ideas gently.
- I strongly stage my opinion so that they know where I stand.
- I try to persuade them without being too forceful.
- I explain the thinking and logic behind what I am saying.
When I am late for a group meeting...
- I don't panic but call ahead to say that I will be a few minutes late.
- I feel bad about keeping the other people waiting.
- I get very upset and rush to get there as soon as possible.
- I apologise profusely once I arrive.
I set goals and objectives that...
- I think I can realistically attain.
- I feel are challenging and would be reasonable to achieve.
- I need to achieve as part of a bigger objective.
- Will make me feel good when I achieve them.
When explaining a problem to someone whom I need help from...
- I explain the problem in as much detail as possible.
- I sometimes exaggerate to make my point.
- I try to explain how the problem makes me feel.
- I explain how I would like the problem to be solved.
If someone is late for a meeting with me...
- I keep myself busy until they arrive.
- I assume they were delayed a bit and don't get upset.
- I call to make sure that I have the correct information (date, time, and so on).
- I get upset that the person is wasting my time.
When I am behind on a project and feel pressured to get it done...
- I make a list of everything I need to do, in what order, by when.
- I block out everything else and focus 100% on the work I need to do.
- I become anxious and have a hard time focusing on my work.
- I set a date to get the project done by and go for it.
When I feel verbally attacked by another person...
- I tell them to stop it.
- I feel hurt but usually don't say anything about it to them.
- I ignore their anger and try to focus on the facts of the situation.
- I let them know in strong terms that I don't like their behaviour.
When I see a person whom I like and haven't seen recently...
- I give them a friendly hug (or want to, in a post COVID world)
- I greet them but don't want to shake their hand.
- I give them a firm but quick handshake (or want to, in a post COVID world)
- I give them an enthusiastic handshake that lasts a few moments (or want to in a post COVID world.)

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