***IRN Knowledge***

Early versions of NOCs have been around since the 1960s. A Network Control Center was opened in New York by AT&T in 1962 that used status boards to display switch and route information, in real-time, from AT&T's most important toll switches. AT&T later replaced their Network Control Center with a NOC in 1977 in Bedminster, New Jersey.NOCs are implemented by business organizations, public utilities, universities, and government agencies that oversee complex networking environments that require high availability. NOC personnel are responsible for monitoring one or many networks for certain conditions that may require special attention to avoid degraded service. Organizations may operate more than one NOC, either to manage different networks or to provide geo.

Again, Early versions of NOCs have been around since the 1960s. A Network Control Center was opened in New York by AT&T in 1962 that used status boards to display switch and route information, in real-time, from AT&T's most important toll switches. AT&T later replaced their Network Control Center with a NOC in 1977 in Bedminster, New Jersey.NOCs are implemented by business organizations, public utilities, universities, and government agencies that oversee complex networking environments that require high availability. NOC personnel are responsible for monitoring one or many networks for certain conditions that may require special attention to avoid degraded service. Organizations may operate more than one NOC, either to manage different networks or to provide geo.

Created by: Jeremy Hall
  1. Enterprise and Strategic Customer, P1, fiber, single site Is this eligible for an IRN?
  2. Under the "Time Tracking" tab if I select RFO Required will the ticket show up on the Tier 2 outage board?
  3. Carrier customer, P1, single site Is this eligible for an RFO?
  4. Which is not eligible for an IRN?
  5. If the issue does not meet with the IRN eligibility requirements I should?
  6. When should I escalate an IRN to AS Data?
  7. Any bounce investigation where Charter is not found to be at fault, a verbal RFO will be presented in response to customer request.
  8. Turn around time on P1 IRNs
  9. Turn around time for P2 IRNs
  10. What should tier 2 do when resolving a P1 ticket?

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