How is my IT Support Doing?

Here's a quick grading process based from performance metrics used by professional IT service departments and consultancies. IT resources in some businesses have a favorite technician they like to use, maybe they have a business owner provide the IT services, or they have hired an outside company to perform this work.

Use this test to get an idea of how your IT resources perform as they relate to peer standards in the industry. There are no right or wrong answers. The results will give you some insight into what you should expect from your IT professionals.